Terms of Service

Version: v1-2026-10 · Effective: 3 October 2026

Provider: BVS Doctors LTD — registered in England and Wales (Company No. 16987192), 71-75 Shelton Street, London WC2H 9JQ, United Kingdom ("BVS Voice", "we"). Contact: hello@bvsvoice.com

BVS Voice translates speech into other languages live: talks and congresses (Monolog — listeners hear and read in their own language, plus a room screen), two-person video calls (Dialog) and written translation (Translate). By using panel.bvsvoice.com or a BVS Voice room link, you accept these terms.

1. Account and organisation

• You sign in with a one-time code sent to your email, or with Google; there is no password. You are responsible for the security of your email account.
• You must be at least 16 to use the service. If you open an account for an organisation, you confirm you are authorised to bind it.
• Credits belong to the organisation. Only the organisation owner can buy credits; members use the organisation's credits.

2. Credits and usage

• The service runs on credits: 1 credit = 1 minute (up to 25 listeners, 2 languages). Credits per minute for more listeners and languages are shown on the pricing page (panel.bvsvoice.com/pricing). Dialog is 1 credit per minute.
• Minutes in which nobody speaks (silent minutes) use no credits.
• Credits do not expire.
• A live session is never cut off because the balance runs out; the balance may go negative. New rooms cannot be opened while the balance is below zero; a negative balance is deducted from your next purchase.
• Translate (written translation) is offered under a daily fair-use limit.

3. Acceptable use

you may not use BVS Voice for:

• content that is illegal, hateful, exploits children, or infringes others' rights (copyright, personality, personal data);
• fraud, phishing or spam;
• automated use that overloads the service or tries to bypass our security checks.
• The room owner is responsible for telling participants that their speech is processed for live translation.

We may suspend or close a room or account that breaks these rules, without notice.

4. Nature of the translation

• Translation is done automatically by artificial intelligence and may contain errors. Verify the translation before critical medical, legal, financial or safety decisions; BVS Voice does not replace a sworn or professional interpreter for such decisions.
• In an emergency, call your local emergency number.

5. Fees, payment and invoices

• Prices are in US dollars (USD) as shown at checkout. Payments are processed by Stripe; we do not store your card details.
• Credit packages are one-off payments; they do not renew and there is no subscription.
• After every purchase, a link to the invoice / receipt is emailed to you. You can add billing details (legal name, tax number, address) in Panel → Usage.
• Price changes do not change the number of credits you have already bought.

6. Refunds

• Within 14 days: If you write to hello@bvsvoice.com within 14 days of your first credit purchase, we will refund the value of unused credits, no reason needed; if no credits were used, the refund is in full.
• After 14 days there are no refunds; your credits remain usable without expiry.
• Refunds are made through Stripe to the card / account used for payment.
• Your mandatory statutory consumer rights are not affected.

7. Closing your account

• To close your account, write to hello@bvsvoice.com. How and for how long data is kept is set out in the Privacy Notice (bvsvoice.com/en/privacy).

8. Availability and liability

• We work to keep the service running, but maintenance, infrastructure-provider failures, internet connectivity or security reasons may cause interruptions. The service is provided "as is".
• To the extent permitted by law, we are not liable for indirect losses (lost profit, lost data, reputation); our total liability for direct losses is limited to the amount you paid us in the last 12 months. Nothing limits liability for intent, gross negligence or anything that cannot be limited by law.

9. Privacy

How we process personal data is explained in the Privacy Notice (bvsvoice.com/en/privacy).

10. Changes

We may update these terms. We will email you at least 30 days before material changes take effect; continuing to use the service afterwards means you accept the new terms.

11. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, the mandatory consumer-protection rules of your country of residence and your right to go to its courts are not affected.

12. Contact

General, refunds and personal data: hello@bvsvoice.com